- Why are we doing this?
- What role do I play in ensuring success?
- What are our current processes?
- What should our processes be and where are the gaps?
- How are we going to get there?
- Are our leadership goals linked to business requirements?
- Are our business requirements linked to system configuration?
These are just some of the strategic questions that healthcare organizations need to ask as they plan to implement new technologies. The success of any system implementation will be determined by how well a department understands the role of technology to support its overall objectives.
PCTS offers comprehensive, scalable workflow evaluation services to help our clients plan for success as they implement any of our Amelior™ patient care systems. Our process reengineering experts will help an organization work through a structured yet configurable process re-engineering model whether it is for your emergency department, perioperative suite, outpatient services area or overall facility. Key phases typically include:
- Analysis
- Design & Configuration
- Piloting & Testing
- Implementation
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High Acuity Department Example
A busy emergency department in an urban market is challenged to treat more patients each year within the constraints of its existing facility and resources. As patient census continues to rise, patient location is not always known. Significant length of stay delays occur. Some patients leave without being seen. The department lacks analytic data to thoroughly measure incidence rates.
The department selects Amelior EDTracker to help manage patient flow with less manual interventions and with more granular data capture. They implement a business reengineering process in preparation for implementation. Upon go-live, the department achieves its target metrics and the implementation is considered one of the hospital's best managed information technology projects.
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