Decrease Visit Times

With the information provided by our system, your emergency department visit times decrease. Patients spend less time waiting, rooms turn over faster, and patient (and caregiver) frustrations associated with long visits decrease. Your ED's image will improve dramatically as the number one reason for patient frustration – long visits – is minimized, if not eliminated. Patients are more likely to remain your customers and to tell others about their positive experience.

Shorter visits also result in fewer patient complaints and less stress on caregivers, increasing employee satisfaction. The time management spends dealing with employee and patient complaints decreases dramatically. Finally, decreased visit times mean you can see more patients with the same resources, increasing revenue without increasing fixed costs.

Improve Efficiency

How much time do your caregivers waste looking for information and people? This is time not delivering care, not increasing patient satisfaction, and not increasing revenues.

Amelior EDTracker helps you eliminate this wasted time. The information caregivers need to get patients through the department as quickly as possible is available in an easy-to-understand format. The locations of patients are identified at a glance.

Your highest paid staff members can focus on what they are paid to do…deliver care and generate revenue.

Profile Caregivers

Amelior EDTracker caregiver profiling capabilities let you quantify the care given in your ED by doctor or nurse. You can help limit tests that are not reimbursed by seeing which doctors are requesting tests for various complaints. You can improve patient satisfaction by identifying the doctors that are responsible for long visits and taking corrective action, and you can see which doctors are transferring patients out of your facility and why.

You will have the numbers you need to quantify the performance of those most responsible for the care given in your emergency department.

Increase Your Quality Improvement Activities

The concept behind QI is to quantify the activities in your department and work to improve those numbers. However, those numbers can be inaccurate, time consuming (or impossible) to develop, and delivered in such an untimely fashion as to be useless.

The PCTS system changes all of that. Information is captured automatically with Amelior EDTracker software's use of tracking technologies, interfaces, touchscreen technology, handheld devices, and easy-to-use screens.

Reports are then generated with just a few mouse clicks. You can see how long visits are taking by caregiver, complaint, diagnosis, test ordered, and disposition. You will know how many patients you are seeing on average per hour, day, week, month, quarter, or year. Which procedures are being performed and the charge levels assigned are all captured and reported.

A complete and accurate picture of your emergency department is at your fingertips at all times. True quality improvement is finally possible.

Access Marketing Information

Amelior EDTracker provides you with invaluable data you can use to market your services better. You can instantly identify which family physicians are sending you patients and what type of patients they are sending (e.g., self pay versus insured). You can see which ambulance carriers are bringing you patients and which hospitals are transferring patients to you.

In the Surgical Services Department

 Amelior ORTracker provides you with more (and more accurate) information than any other similar system on the market today. The system also improves communications within the department and streamlines your processes.

Accessible Surgery Schedule

The surgery schedule for the day is imported directly into Amelior ORTracker. Any changes made in the scheduling system instantly come into Amelior ORTracker. You can make changes directly to the schedule in Amelior ORTracker. You have the most up-to-date schedule at your fingertips.

Improved Communication

Amelior ORTracker shares information so quickly that phone calls in the department are almost eliminated. All computers in the department are instantly updated with the latest scheduling changes, and the status of each individual patient is easily viewed via an electronic status view screen, accessible anywhere you choose. You will know where the patient is, what needs to be done to the patient, and who is responsible for the patient at all times.

Accessible Patient Information

When is a patient ready to be brought back to pre-op? Who is assigned to a patient? What PACU bed is the patient assigned to? Getting answers to these types of questions is time consuming and frustrating. By putting this information at your fingertips, Amelior ORTracker allows your caregivers to do what they are paid to do: deliver care. The system facilitates communication to the appropriate staff using icons, changing colors, paging administration, etc. This can be done in the appropriate timeframe (real-time and/or through our reporting module) for reasons such as:

• Did a patient get placed in the wrong pre-op room?
  
• Did a staff member (anesthesiologist, nurse, transporter, housekeeper) fail to show up at the proper time?
  
• Did the actual surgery take longer than anticipated?
  
• Was the room not cleaned in the standard time?
  
• Were there no inpatient beds available, tying up the PACU?
  
• Did someone forget to finish pre-surgery documentation (no H&P)?

Streamlined Processes

The key benefit of this information and improved communication is that your processes are streamlined. Patients move through your department more smoothly. You can identify where the bottlenecks are. Patients feel as if they are treated better. Staff has fewer distractions and can spend more time with patients. This increased patient satisfaction and staff satisfaction ultimately leads to increased profits.