“Vendor support for this product has exceeded all of our expectations for customer service. They are quick to respond to our requests and have diligently worked with us to develop multiple customized functions that improved our ED workflow.”
Christiana Care Health System on Amelior EDTracker®
Emergency Department
Customer
- Christiana Care Health System, Delaware (CCHS)
- Christiana Hospital ED census – 97,000 (2006)
- 50,000 square foot ED; 76 treatment rooms; 7 triage areas; 5 ED cores and Fast Track areas
Automatic Tracking
- Implemented Amelior EDTracker® in 2004 in main ED (Christiana Hospital)
- Completed second CCHS installation at Wilmington Hospital in 2006
- Locating hardware installed by PCTS business partner, Versus Technology
Emergency Department Impact
- Reduced patient length of stay 12% for admitted patients as census rose 7%
- Reduced patients “leaving without being seen” by 27%
- Decreased wait times for “patients to be seen” by 46%
- Achieved 100% real-time location of patients
- Increased staff safety with automatic log of all patient interactions
- Increased staff and patient satisfaction
- Awarded National Nursing IT Innovation Award at HIMSS Annual Conference 2006 for Amelior EDTracker implementation
|
